“Creating a comfortable space for a newly merged call center
After the merger with Fleet Bank, Bank of America consolidated its National Help Line Call Center under one roof. Created from renovating 38,000 square feet of leased space in a low-rise office building in Boston, Massachusetts, the call center houses over 200 associates who are on phones all day answering calls from branch personnel throughout the United States. The topics range from sensitive customer information to internal system how-tos. With plenty of experience running call centers, Bank of America Vice President, Ted Klemm set a goal, an environment where associates could collaborate, but have privacy in their phone conversations.” Click here to read more!