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Mood Media FFC
FCC:FAQS

FREQUENTLY ASKED QUESTIONS

I thought MOOD just did business music. Shouldn't I work with a professional sound system designer?
Mood is the world’s leading provider of business music, and Functional Communications is the region’s top commercial sound system designer. MOOD has designed, installed and maintained more sound systems than any company in the world.
What happens if some of my audio video equipment stops working — can Functional Communications repair it?
Absolutely. In addition to expert design and installation, Functional Communications prides itself by offering a highly trained repair technician team. We can service your business any time, anywhere through our service network.
Where are Functional Communications offices located? Will it take a long time to get someone out to my location to install or service my system?
Functional Communications operates three offices across NYS to support businesses in nearly every zip code. Best of all, we’re on call 24/7 at your local office number and guarantee service within 48 hours. Few other commercial sound & video system providers can back up that promise! Find the local Functional Communications representative in your area.
If I call for a system installation or service, who will come out to do it?
Functional guarantees you’ll always work with a Functional employee. Our expert design, installation and service technicians receive extensive training and maintain dozens of certifications within their areas of expertise. You can rest assured that the FCC support you count on will be available to you at every step of the way.
I have multiple business locations that are spread out geographically. Can I get them all installed at the same time?
You bet. Because Functional Communications operates one of the state’s largest service networks, we can complete installations in Rochester, Syracuse, and Albany — and everywhere in between, according to your schedule. Additionally, we work within the affiliate and corporate owned Mood offices nationwide, enabling us to extend your audio and video image well beyond our backyard.
My commercial space is under construction. Can Functional Communications work with my builder to fit in the sound system?
Yes, our expert system design engineers, technicians, and sales staff are accustomed to working with architects, interior designers and builders to ensure your system meets with the engineering and aesthetic requirements of your space. We can often provide this expert consultation at no additional charge to you.
Where do I get licensed background music?
You can get licensed background music with us through MOOD! Just visit us.moodmedia.comto find what you’re looking for.
What is sound masking or white noise?
Sound masking is known by many names: Speech Privacy, White Noise and Ambient Noise System, to name a few. But no matter what we call it, the goal of commercial sound masking is to improve speech privacy by introducing background or ambient sound that will cover up or “mask” the intelligibility from distant conversations.
What is the difference between smart board and white board?
With a Smart Board you can collaborate with colleagues, deliver dynamic information in your presentation and you can communicate more productively, efficiently and interact through digital technology.
Do I need a phone line for video conferencing?
Nope. We design video conferencing systems using only the best and most reliable hardware.
How does video conferencing work?
Live video conferencing is a powerful multimedia tool that allows for natural, face-to-face communication even when people are miles — or continents — apart.
How do commercial sound systems work?
Our professional commercial sound systems and background music sound systems deliver the full power, emotion and energy of any music program you choose — from relaxing and intimate to high-energy and cutting-edge. Trust the audio branding experts to design the perfect commercial sound system for your needs.
How does digital signage work?
We have multiple platform solutions that enable you to upload multiple image and video types, assign robust scheduling parameters, and include RSS feeds and other dynamic content.
Are people allergic to ScentAir?
ScentAir is non-allergenic, and so works for every demographic and application.
What music is good for restaurants?
Different businesses have different needs. That’s why we deliver our music programs in a variety of ways. Our Encompass solutions are designed to meet a variety of technology needs and price points. Speak with your local Mood representative about the right solution (or solutions) for you.

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